{"id":58614,"date":"2026-10-18T09:33:54","date_gmt":"2026-10-18T07:33:54","guid":{"rendered":"https:\/\/rec.aupetitcomestible.ch\/conditions-generales\/"},"modified":"2026-10-18T09:33:54","modified_gmt":"2026-10-18T07:33:54","slug":"conditions-generales","status":"publish","type":"page","link":"https:\/\/aupetitcomestible.ch\/en\/conditions-generales\/","title":{"rendered":"Terms and conditions of sale"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Who you are buying from<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The seller is the sole proprietorship Au Petit Comestible, Alessandro Malerba (hereinafter \u00abthe shop\u00bb), Rue du Perron 12, 1204 Geneva (UID CHE-107.742.304). By placing an order on this site, you accept these terms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ordering<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You choose your products and add them to the cart. You then enter your contact details, followed by the pickup day and time. Until the order is placed, you can go back to the cart and correct it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As soon as the order is placed, you receive a confirmation by email. Products are offered subject to availability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Prices<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Prices are in Swiss francs, VAT included. When you build a product yourself, its price depends on your choices: the total is shown before you add it to the cart.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prices may change. The one that counts is the price shown when you place your order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Payment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You pay online, by card or TWINT, or at the shop when you pick up.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pickup<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You pick up your order at the shop, Rue du Perron 12, 1204 Geneva, on the day and at the time you chose.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are late, the order remains payable and is kept to the extent permitted by the applicable food hygiene and safety rules. Hot dishes are kept in conditions that comply with these rules, and for as long as they allow. Cold products are kept until the shop closes on the scheduled pickup day at the latest.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once these times have passed, the prepared products are no longer kept and are not refunded. An order that has not been picked up at the chosen time is therefore not automatically canceled. If the shop exceptionally cancels the order, you will be informed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Checking your order at pickup<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You are invited to check your order at pickup and to report without delay any missing product, any error or any visible defect. This check does not affect the rights you have under the applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery is offered by our partner Hop Delivery. To order a delivery, you need to go directly to the Hop Delivery site, where the delivery terms, the areas served and the applicable rates are listed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orders placed on Hop Delivery are subject to the terms that apply to that service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Canceling or changing an order<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders are prepared according to the pickup day and time you chose.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At least 24 hours before the scheduled pickup time, any request to change or cancel an order can be made by phone at <a href=\"tel:+41223116275\">022 311 62 75<\/a> or by email. When a cancellation is accepted, the amount paid is refunded to the payment method used for the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Less than 24 hours before the scheduled pickup time, in particular for a same-day order, any request to change or cancel an order must be made by phone at <a href=\"tel:+41223116275\">022 311 62 75<\/a>. The request is handled according to how far the order has been prepared and only takes effect once the shop confirms it. When a cancellation is accepted, the amount paid is refunded to the payment method used for the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an ordered product exceptionally becomes unavailable, the shop informs you and refunds the amount for that product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An order whose cancellation has not been accepted or confirmed remains payable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For any question about an order in progress, call us at <a href=\"tel:+41223116275\">022 311 62 75<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Alcohol<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The sale of alcoholic beverages is subject to the age limits and other restrictions set by the applicable legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Beer and wine are not sold to anyone under 16. Spirits and other alcoholic beverages subject to an age limit of 18 are not sold to anyone who has not reached that age.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At pickup, you may be asked for ID to check your age. If you do not meet the legal requirements to receive an alcoholic beverage, it will not be handed over to you. The other products in the order may nevertheless be handed over to you, provided this is legally permitted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The amount for the alcoholic beverage not handed over will be refunded as provided in these general terms and conditions of sale.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Your account and your points<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can order without creating an account. Creating an account lets you, among other things, view your order history and take part in the loyalty program.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For every 3 CHF spent on the order total, you earn 1 loyalty point. Each point is worth 0.0025 CHF and can be used as a discount on your orders, with no minimum number of points required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Loyalty points do not expire. Points already collected in your account are kept in the move to the new site.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an order is canceled, the points earned with that order may be removed from your account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You are responsible for keeping your password confidential and for the use of your account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Liability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The shop takes due care in preparing orders and ensures compliance with the applicable food hygiene and safety rules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a product is exceptionally unavailable after the order has been placed, the arrangements set out in these general terms and conditions of sale apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The site may be temporarily unavailable due to maintenance or technical problems. The shop does its best to limit these interruptions, but cannot guarantee permanent access to the site.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The shop&#8217;s liability remains subject to the applicable legal provisions. No provision of these general terms and conditions of sale is intended to exclude any liability that cannot legally be excluded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Force majeure<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In the event of an occurrence beyond the shop&#8217;s reasonable control, unforeseeable or unavoidable, that temporarily or permanently prevents an order from being carried out, the shop will inform you as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the circumstances, the order may be postponed or canceled. If a paid order cannot be carried out, the amounts for the products that cannot be supplied are refunded to you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The shop does its best to limit the consequences of such events and to resume performing its obligations as soon as circumstances allow.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Product photos and descriptions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The photos shown on the site are for illustration. The presentation of products may vary slightly, in particular depending on how they are prepared or packaged. These variations do not change the essential nature of the product ordered or its stated characteristics.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Applicable law<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Swiss law applies. The place of jurisdiction is Geneva, except where the law reserves another for the consumer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Updates<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The shop may change these terms. The ones that apply are those published on the day of your order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last updated: October 18, 2026.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What applies when you order on this site.<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-58614","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aupetitcomestible.ch\/en\/wp-json\/wp\/v2\/pages\/58614","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aupetitcomestible.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aupetitcomestible.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/aupetitcomestible.ch\/en\/wp-json\/wp\/v2\/comments?post=58614"}],"version-history":[{"count":0,"href":"https:\/\/aupetitcomestible.ch\/en\/wp-json\/wp\/v2\/pages\/58614\/revisions"}],"wp:attachment":[{"href":"https:\/\/aupetitcomestible.ch\/en\/wp-json\/wp\/v2\/media?parent=58614"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}